Privacy Policy
Customer Care
This privacy policy applies to information collected through our websites and any information we collect offline (for example, if you talk to our customer service team).
Introduction
Kandhi takes privacy seriously – we are committed to keeping your personal information private. All personal data we collect is kept strictly secured, and is only used for the purposes described in this privacy policy.
This privacy policy applies to information collected through our websites and any information we collect offline (for example, if you talk to our customer services team).
Who are ‘we’?
When we talk about “we” (or “our” or “us”), we mean Kandhi and all its wholly owned subsidiaries. We are based in India but we supply goods all over the world. We also store backups of some data, including order details (which will include Customer Information) on our servers. We use appropriate technical and organisational measures to protect the personal data that we collect and process. The measures we use are designed to provide a level of security appropriate to the risk of processing your personal data, including using the latest 256-bit SSL encryption technology to protect your Customer Information when you purchase from our online store.
What is ‘personal data’
Personal data is any data that could directly or indirectly identify you – this includes information like your name, address, telephone number and your email address but in some cases it may include less obviously identifying information, like your IP Address (see below).
What data do we collect
When you visit bellroy.com or shop with us online, we collect information about you and your use of our website. We treat this information as falling into three categories: Customer Information, Usage Data and your IP Address.
Customer Information is the information you explicitly provide to us when you make an online purchase or sign up to receive our newsletters, including your:
• Name
• Email address
• Shipping and/or billing address
• Payment information
Usage Data is general information about how you interact with our website, such as:
• which pages you visited on our website
• how you came to the website (for example, by clicking on a link in a newsletter or from an advertisement)
• which buttons or links you clicked
• whether you have been to the website before
Whenever you visit a website (including ours), the computer from which the web pages are served (i.e. our web server) needs to know your computer’s public network address so it can send the requested pages to your browser. The public network address associated with your computer is called its “public IP Address” and is sent automatically each time you access any Internet website. From a computer’s IP Address, it is usually possible to determine the general geographic location of that computer but often not the specific computer and if multiple people use the computer not the specific user (although if your IP Address is unique to you and is published somewhere or if you later identify yourself while while using the same IP Address, it is possible that IP Address could identify you).
In the European Union, your IP Address is considered to be personal data, and we treat it accordingly.
How we collect data
Information you provide to us directly: When you shop with us online, we will ask you to provide personal data (such as your name and address) so we can fill your order. We may also ask you to provide personal data when you sign up for a newsletter, respond to a job application or an offer, join us on social media, take part in surveys or contact us for help. If you don’t want to provide personal data, you don’t have to, but it might limit your ability to do certain things on the website.
Information we collect automatically: When you visit bellroy.com or shop with us online, we collect some information about you automatically, including Usage Data.
How we use data
Where we collect your personal data, we’ll only process it:
• to fill orders placed by you, or
• where we have legitimate interests to process the personal data and our interests are not overridden by your rights, or
• in accordance with a legal obligation, or
• where we have your explicit consent.
The main reason we use your personal data is to fill orders and to manage our relationship with you (for example, dealing with questions about products, returns and warranty claims).
We also use personal data for other purposes, including:
To communicate with you: this may include providing you with information you’ve requested or that we’re required to provide to you, that relates to changes to our website or policies, marketing communications in accordance with your preferences or to invite you to provide feedback or to take part in research we are conducting.
To support you: this may include dealing with any questions you have about our products, dealing with warranty claims or any issues relating to our goods or services.
To improve our website: we use Usage Data to help us understand the online behaviour of our customers, which helps us to focus our marketing activities and improve the services we provide on the website. Using web analytics on our website enables us to measure, collect, analyse and report on Usage Data for the purposes of understanding and optimising customers’ experiences on our website. We try to ensure that all Usage Data is anonymised (i.e. not referable to a specific person) unless we have your consent.
Geographical location information contained in Usage Data also enables us to tailor your experience on our website by displaying different content based on your location, such as providing content in your preferred language (where possible), showing local currency and pricing, and showing relevant advertising. Again, geographical location information is anonymised unless we have your consent.
To protect you: we use Customer Information and your IP Address to detect and prevent fraudulent activity when you want to make a purchase from us.
To market to you: we use Usage Data for remarketing (sometimes called retargeting) to better target our ads to interested customers. Retargeting uses cookies to identify visitors who visit a certain website and then doing something with that information, such as showing a particular brand of goods or services on other websites. So, after you have visited our website, you (or another user of your computer) may see Kandhi ads on certain participating third party websites, such as on the Google Display Network and Facebook. This will only occur if you have agreed to us using non-essential cookies.
To analyse, aggregate and report: we may use the personal data we collect about you and other users of our website to produce aggregated and anonymised analytics and reports, which we may share with third parties.
How we can share your personal data (and how we don’t)
There will be times when we need to share your personal data with third parties. We will only disclose your personal data to:
• handle payments securely
• distribute direct marketing materials that you have consented to receive
• connect to social networks (for example, Pinterest, Facebook, Instagram and LinkedIn)
• pay commission to affiliates
• target advertising (for example, Google, Facebook and Instagram)
• protect you and us against fraud
There also may be times when we are legally required to disclose personal data, such as to regulators, law enforcement bodies, government agencies, courts or other third parties where we think it’s necessary to comply with applicable laws and regulations, or to exercise our legal rights. Where possible and appropriate, we will notify you of this kind of disclosure.
We only share your Customer Information with third parties where it is either necessary to enable online transactions (such as PayPal) or where you have consented to receive direct marketing material.
Your personal data is never disclosed to third parties for remarketing or retargeting purposes. Kandhi never sells its email lists or customer information.
Retention
How long we retain your personal data depends on what it is, what we need it for (for example, keeping track of your warranty rights) and whether we are legally required to keep it (for example, for tax). Once we no longer need to retain it, we will make sure your personal data is deleted or anonymised.
Your rights
Your personal data belongs to you, and you have the right to:
• know what personal data we hold about you
• make sure that all personal data is correct and up-to-date
• ask us to correct any personal data
• object to our continued processing of your personal data
If you no longer wish to receive any online communications, just let us know by clicking the ‘unsubscribe’ link at the bottom of the newsletter or other communication.
Changes to this Policy
We may revise this privacy policy from time to time as we add new features or as laws change. When we make changes to our privacy policy, they are reflected on this page and the a revision date will be noted at the top. Any revised privacy policy will apply to personal data, Customer Information and Usage Data we already have about you at the time of the change, and any such information created or received after the change takes effect. We strongly recommend that you periodically reread this privacy policy to see if there have been any changes that may affect you.
How to contact us
You can contact us by emailing namaste@kandhi.in
SHIPPING & DELIVERY
Customer Care
Shipping and delivery are an integral process of our quality service, assuring to maintain best timelines.
Estimated Shipping Time
Shipping cost and delivery times will be calculated at checkout.
Worldwide Shipping
Kandhi customers live all across the globe, so we can ship to anywhere with a letterbox.
We usually dispatch orders within 4 to 5 working days. Delivery times vary based on selected service and destination. Regular post ranges from 3 to 28 working days depending on the shipping address.
WARRANTY
1 Year Warranty
Our products are covered by a 1 year warranty from the day they were bought, when used under normal conditions and for the purpose intended. Try not to over stuff your Kandhi bag or put things in there that don’t belong. If you do put more cards in there than recommended, things can stretch out of shape and put undue stress on the stitching and other materials.
This warranty covers faults in materials and workmanship and doesn’t apply if damage is caused by unreasonable use or neglect, normal wear and tear, or if you change your mind.
In order to make a warranty claim, you need to have purchased your Kandhi bag through our website or one of our authorised re-sellers, and you must provide proof of purchase.
How do I make a claim?
Please email our support team with your order details and a description of the fault or damage. Including photographs of any fault helps a lot in speeding up claims.
RETURN POLICY
Customer Care
We’re pretty stringent with our quality control, but occasionally something might slip through the cracks.
If your product is faulty, or we sent you an incorrect order by mistake, please inform us via email with attached photographs within 48 hours of delivery. In order to return an item, you must return within 14 days of delivery (this window is extended around holidays) and we will provide instructions. All items must be returned in original condition and in the original Kandhi packaging.
Remember, all our products come with a 1 year warranty, so if something goes awry down the track, be sure to let our support team know via namaste@kandhi.in
CARE INSTRUCTIONS
Jute Care
If you must wash jute items, hand wash separately in cool water using a mild detergent. Jute fabrics or burlap can be brittle so it must be handled gently. Do not wring or twist the wet fabric. Spot cleaning is recommended best.
Do not machine clean or use bleaching agents.
Leather Care
Your leather product is made from full-grain and oil-tanned cowhide. The leather has been oiled and conditioned imbuing it with natural water repelling properties. With use, your product will condition itself from the inside out, developing a beautiful patina and unique character over time.
The tanning process has already treated your leather product and most scratches & scuffs accrued in the first few months of use will easily rub out or disappear with time. Seriously, it will amaze you! DO NOT use conditioner for the first 6 months to a year.
After many months (or years) of use, the natural oils in the leather will begin to dry. Now is the time to use a leather conditioner! Always test any conditioner on a small, inconspicuous part of your leather item. Please note that conditioning with oil or an oil based product will darken the color of your leather, so proceed with caution.
Made by us branded for you
We enjoy the art of making good products. We mean those products which defines itself to be sustainable, uniquely designed, handcrafted, eco-friendly and assured with quality. So it feels great to associate with brands that appreciate and feel the same goodness.
Once we collaborate, an exclusive range of limited edition collection will be made for your brand. It's a creative space that we create.
Made exclusively for you.
We offer you the special service to customise your selected product according to your need. Once you select a specific product from our collection, mail us namaste@kandhi.in the product code and specifications for customisation. We will get back to you with a reply mail with further information like delivery timeline, price and other details.
Customisation is limited to alterations in product size, addition of pockets, embroidery of name or logo and resizing handles or straps.
So just drop in a message and our team will get in touch with you!
Mail Us : namaste@kandhi.in